Customer Service Representative

1 week ago


Mascot, Australia dnata Full time
{"Job Title": "Customer Service Representative", "Job Description": "Role Overview

As a Customer Service Representative at dnata Airport Services, you will be the first point of contact for passengers at the carousel, ensuring a smooth and efficient experience. Your attention to detail and ability to work under pressure will be essential in monitoring carousels for issues and liaising with the below-wing team for missing baggage.

Key Responsibilities:

  • Checking the loading details of passengers
  • Monitoring carousels for issues such as belt stoppages, passenger's issues
  • Liaising with the below-wing team for missing baggage
  • Recording rush bags received
  • Reporting issues to the Baggage Services Supervisors
  • Creating and tracing files for missed or damaged bags
  • Forwarding/delivering of baggage to passengers

Requirements:

  • Superior customer service, team work and interpersonal skills
  • Proven ability to work under pressure while maintaining accuracy and attention to detail
  • Ability to adhere to safety and security processes applicable to the aviation industry
  • Punctuality and reliability in attendance at work
  • Positive attitude

What We Offer:

  • On-the-job training and upskilling opportunities
  • Chance to work with a leading ground services company
  • Collaborative and dynamic work environment

Please note that employment with dnata Airport Services Pty. Limited is conditional upon a satisfactory security clearance (ASIC) and a pre-employment medical/Drug & Alcohol test. Only successful candidates will be contacted.", "Language": "en-US"}



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