Building Trust in Banking

1 week ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $120,000 - $150,000
Delivering Exceptional Customer Experiences

We are a customer and community focused network of colleagues. Together, we create brilliant experiences that matter to our customers.

As the public face of CommBank, you will deliver seamless banking experiences to our customers. You will have in-depth conversations with every customer about how we can support their overall needs, including Home Loans, Business Banking & Financial Advice. You will also complete Financial Health Checks to assess customers' financial needs and identify any changes.

Our ideal candidate has proven experience delivering exceptional customer service ideally in Financial Services, Retail or Hospitality. They possess excellent communication skills and can articulate financial terms in a clear way.

The role requires strong interpersonal skills to build trust and rapport with customers. Our team member must be able to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything they do.

  • Proven experience delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to ask the right questions, find solutions, act with integrity and place the customer first
Why Work With Us?

At CommBank, we value our employees and provide opportunities for growth and development. We believe in creating a positive work environment that fosters collaboration and teamwork.

Our company culture is built on trust, respect and open communication. We encourage our employees to take ownership of their work and strive for excellence in all aspects of their job.

Join us in building a career that makes a difference in the lives of our customers and contributes to the success of our organization.

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