Building a Career in Customer Banking

1 week ago

Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $117,000

Embark on a comprehensive career journey with our renowned Thorough Training Program. This immersive experience will equip you with the skills and knowledge necessary to excel in customer banking.

Join a high-performing team that values collaboration, innovation, and excellence. As a Customer Banking Specialist, you'll be part of a dynamic environment that fosters growth, learning, and camaraderie.

Make a real impact in people's lives by delivering exceptional customer experiences. Our Retail Banking Services (RBS) team serves over 10 million personal and small business customers, providing market-leading products and technology.

As a Customer Banking Specialist, you'll have opportunities to develop your skills and advance your career within our organization. With a strong focus on employee development, we'll support you in achieving your professional goals.

We're looking for individuals with:

  • Experience in delivering exceptional customer service in financial services or retail
  • Excellent communication skills and the ability to articulate financial terms clearly
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the center of everything you do
  • Ability to work in a busy, commercially driven retail environment
  • A genuine interest in building a career in customer banking

You'll enjoy:

  • Access to extensive employee benefits and discounts
  • A collaborative and high-performing culture
  • Opportunities for career advancement and professional growth

As a Customer Banking Specialist, your key responsibilities will include:

  • Having in-depth conversations with customers about their overall banking needs
  • Completing Financial Health Checks to assess customers' financial needs
  • Educating and demonstrating our in-branch technology and digital banking options to customers
  • Problem-solving and providing effective solutions while championing our processes and procedures

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