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About Toll Transport Pty Ltd
Toll Transport Pty Ltd is a leading logistics and transportation company that provides innovative solutions to businesses and governments around the world. With a presence in 27 markets and a network spanning 150 countries, we offer a wide range of services, from end-to-end supply chain solutions to dedicated transport services.
The Opportunity
We are seeking a highly skilled Case Manager to join our Government & Defence team in Melbourne. As a Case Manager, you will play a critical role in supporting relocation initiatives for Australian Defence Force (ADF) members and their families. Your primary responsibility will be to deliver a high-quality end-to-end relocation experience, ensuring that all ADF members experience a superior relocation.
Key Responsibilities:
- Deliver a world-class relocation experience to ADF members and their families through effective case management, policy compliance, advocacy, and escalation resolution.
- Manage expectations by ensuring ADF members and their families understand the service scope and relocation life cycle.
- Administer Defence relocation policy and entitlements, ensuring benefits and entitlements are in accordance with policy and client key performance indicators.
- Respond to routine telephone and email enquiries.
About You:
- Case management experience in a similar role would be advantageous.
- The ability to interpret policy and legislation.
- Effective communication skills, both written and verbal, with the ability to interact professionally with diverse stakeholders.
- Strong attention to detail and time management skills.
- Proficiency in all Microsoft applications.
- Mandatory: Must be an Australian Citizen or Permanent Resident.
What We Offer:
- Flexible work options available.
- Supportive team environment.
- Full training provided.
- Office location: St Kilda Road, Melbourne - close to public transport.
At Toll Transport Pty Ltd, we value a diverse, inclusive, and authentic workplace. We welcome applications from individuals of all ages, ethnicities, genders, and abilities.
