Product Support Engineer
3 weeks ago
Equifax is seeking a skilled Product Support Engineer to join our team. As a Product Support Engineer, you will be responsible for verifying, investigating, and fixing product configurations, code bugs, user access, and product functionality issues within our Decision Management Product Suite. You will work closely with other Product Support Engineers, developers, configuration managers, network engineers, and stakeholders to triage, troubleshoot, and provide necessary resolution steps.
Key Responsibilities- Verify and investigate product configurations, code bugs, user access, and product functionality issues
- Work with cross-functional teams to troubleshoot and resolve issues
- Participate in weekly Product Support ticket reviews with internal stakeholders and the Decision Management core team
- Develop and maintain knowledge of our products and services
- Collaborate with development, product owners, configuration management, and QA to follow through on ticket resolution and testing deployment of fixes
- Bachelor's degree in computer science, information technology, or equivalent with 3+ years of industry experience
- OR Master's degree in computer science, information technology, or equivalent and 2-3 years of industry experience
- Strong technical experience working with FTP (preferably Globalscape) application, logs, configuration, coding, and troubleshooting
- Strong troubleshooting and debugging skills
- Comprehends and gains competency with multiple Decision Management Products/services
- Good understanding of Java coding fundamentals and open-source technologies
- Desire to keep application knowledge current
- Excellent verbal and written communication skills
- Strong team player who works with stakeholders, internal teams, peers, and management professionally
We believe that when we're at our best, we can do our best. Equifax offers policies and programs that support our employees' financial and personal well-being, including additional leave days, a hybrid working environment, an employee assistance program, and organizational growth potential through our online learning platform with guided career tracks.
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