Leading Shelter Operations Specialist

2 weeks ago

Moss Vale, New South Wales, Australia beBeeLeadership Full time $92,895 - $107,413
Shelter Operations Manager

This role is at the heart of shelter operations, guiding daily activities to ensure a safe and compassionate environment for both animals and staff.

Key Responsibilities:
  • Lead shelter operations, driving continuous improvement while supporting staff development, planning, and community engagement.
  • Bridge the gap between strategic vision and day-to-day execution, making key decisions and reporting outcomes in line with Council values and goals.
  • Supervise a small team, including rostering, task allocation, and performance management.
  • Manage animal care, impounding, rehoming, and compliance with relevant legislation.
  • Handle challenging or emotional customer interactions in a public-facing environment.
  • Coach staff, engage with stakeholders, and foster a positive team culture.
  • Prioritise tasks, make decisions under pressure, and deliver outcomes.
Requirements:
  • Certificate III in Companion Animal Services (or equivalent experience) and Cert IV in Leadership and Management, or 2 years of relevant experience.
  • Proven leadership skills and strong shelter operations knowledge.
  • Excellent communication skills and high-level organisational skills.
  • Experience with digital animal management systems and sound knowledge of WHS responsibilities.
  • Willingness to undergo a pre-employment medical prior to commencement and hold a C Class Drivers Licence.

The successful candidate will be able to effectively lead and manage a small team, providing guidance and coaching to achieve outstanding results. Strong communication and interpersonal skills are essential for building effective relationships with colleagues, customers, and stakeholders.

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