Team Leader Shelter Operations

Applications Close: 21 September 2025

The Opportunity

As the Team Leader Shelter Operations, you'll report to the Coordinator Business Services and take the lead in guiding the daily operations of the Wingecarribee Animal Shelter, ensuring both animals and staff thrive in a safe, compassionate environment. You'll be at the heart of shelter operations, driving continuous improvement while supporting staff development, planning, and connecting with the community to educate and inspire. In this frontline leadership role, you'll bridge the gap between strategic vision and day-to-day execution, making key decisions and reporting outcomes in line with the values, goals, and regulations set by Council.

Why Wingecarribee?

Because at Wingecarribee Animal Shelter, a culture of care and safety isn't just a guideline, it's reflected in every interaction, decision, and action that shapes the wellbeing of our animals and our team. At Wingecarribee Shire Council, we're delivering on a bold vision for our organisation and community. With a strong cultural uplift agenda and a commitment to aligning people, systems, and resources with what matters most, this is a place where your work will have real, lasting impact. As part of the team, you'll help shape how we plan, deliver, and improve — not just for today, but for the long term. And you'll do it in a region known for its natural beauty, vibrant townships, and welcoming community.

We offer

- Attractive salary package + 12% superannuation
- A 38-hour week with RDO every fortnight
- Additional allowances applicable as per the Local Government State Award (2023)
- 5 weeks annual leave per year
- Tertiary support and ongoing career development
- Wellbeing programs and access to the Fitness Passport
- Recognition through our annual awards ceremony celebrating and rewarding staff achievements
- A genuine, organisation-wide commitment to values-led leadership

At Wingecarribee, our values Resilience, Empathy, Sustainability, Pride, Efficiency, Courage, and Teamwork are more than principles. They're how we show up for each other, and for our community, every day.

What you need to succeed (Essential Criteria)

1. Certificate III in Companion Animal Services (or equivalent experience) and Cert IV in Leadership and Management, or 2 years of relevant experience.
2. Proven leadership skills – experience supervising a small team, including rostering, task allocation, and performance management.
3. Strong shelter operations knowledge – managing animal care, impounding, rehoming, and compliance with relevant legislation.
4. Customer service expertise – experience handling challenging or emotional customer interactions in a public-facing environment.
5. Excellent communication skills – ability to coach staff, engage with stakeholders, and foster a positive team culture.
6. High-level organisational skills – ability to prioritise tasks, make decisions under pressure, and deliver outcomes.
7. Experience with digital animal management systems – accurate record-keeping and system usage (e.g. Shelter Buddy and NSW Pet Registry).
8. Sound knowledge of WHS responsibilities – commitment to safety, ethical conduct, and animal welfare.
9. Be willing to undergo a pre-employment medical prior to commencement
10. C Class Drivers Licence

How to Apply

Ready to lead with passion and make a real difference in animal welfare? Take the next step in your career and apply now

- Your Resume – showcasing your skills & experience.
- Relevant Certifications – qualifications and licenses
- Responses to the Essential Criteria – explain how your expertise aligns with the essential requirements of the role as outlined in the position description attached in a statement of claims format.

Have Questions?

- Contact Amy Murray (Coordinator Business Services) on 02 4868 0888.

Applications close: 21 September 2025 – don't miss this opportunity

Wingecarribee Shire Council is an Equal Opportunity Employer, committed to diversity and inclusion. We strongly encourage applications from Aboriginal and Torres Strait Islander people

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