IT Hardware Maintenance Specialist

7 days ago

Alice Springs, Northern Territory, Australia beBeeHardware Full time $80,000 - $150,000
Job Title

We are seeking a skilled IT professional to join our team as a Hardware System Maintenance Specialist. In this role, you will be responsible for troubleshooting and repairing complex hardware systems.

  • Responsibilities include engaging in hardware troubleshooting, repair, and replacement.
  • Communicate with customers and technical components to fully understand the incident, service request, or problem.
  • Research problems by accessing internal and external knowledge databases.
  • Facilitate technical communications between operations and development staff.
  • Distribute defect reports and system data collected during anomaly investigations.
  • Plan and coordinate maintenance activities, perform upgrades, and support the transition and acceptance of new and modified systems.
  • Analyze customer problems and implement appropriate corrective action to initiate a repair and return to service in the field.
  • Assist with property and asset management.
  • Monitor, review, update, and disposition ServiceNow/HelpNow system tickets assigned to program per required timelines and level of information details.
  • Conduct datacenter walkthroughs to proactively identify issues with supported hardware and equipment; resolve or escalate as needed.
Requirements:
  • Tier 2 clearance with Polygraph is required.
  • Bachelor's degree and 2 – 4 years of prior relevant experience, Master's with less than 2 years of prior relevant experience or 4+ years of relevant experience.
  • Current DOD 8570 certification applicable to the position (typically Security+).
  • Proven computer hardware and system troubleshooting skills.
  • System administration skills.
  • Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
  • Ability to work in a fast-paced, collaborative team environment.
  • Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications:
  • Working knowledge of ServiceNow/HelpNow.
  • Experience in working with, collaborating with system users and customers.
  • Ability to be flexible and quickly adapt to changing situations.
  • Ability to demonstrate resourcefulness.

This role offers opportunities for professional growth and development, as well as a competitive salary and benefits package.

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