Expert Level Hardware System Specialist

5 days ago

Alice Springs, Northern Territory, Australia beBeeHardware Full time $102,004 - $127,327
Job Opportunity

The National Security Sector has an opening for a Hardware System Maintainer to support a client's requirements in a challenging, dynamic setting. This role requires active TS/SCI clearance, with Polygraph and approved medical and psychological exams.

Primary Responsibilities
  • Engage in hardware troubleshooting, repair and replacement.
  • Communicate with customers and technical components to fully understand the incident, service request or problem.
  • Research problems by accessing internal and external knowledge databases.
  • Facilitate technical communications between operations and development staff.
  • Distribute defect reports and system data collected during anomaly investigations.
  • Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
  • Analyze customer problems and implement appropriate corrective action to initiate a repair and return to service in the field.
  • Assist with property and asset management.
  • Monitor, review, update and disposition ServiceNow system tickets assigned to program per required timelines and level of information details.
  • Conduct datacenter walkthroughs to proactively identify issues with supported hardware and equipment; resolve or escalate as needed.
Basic Qualifications
  • TS/SCI with Polygraph is required.
  • Bachelor's degree and 2 – 4 years of prior relevant experience, Master's with less than 2 years of prior relevant experience or 4+ years of relevant experience.
  • Current DOD 8570 certification applicable to the position (typically Security+).
  • Proven computer hardware and system troubleshooting skills.
  • System administration skills.
  • Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
  • Ability to work in a fast-paced, collaborative team environment.
  • Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications
  • Working knowledge of ServiceNow.
  • Experience in working with, collaborating with system users and customers.
  • Ability to be flexible and quickly adapt to changing situations.
  • Ability to demonstrate resourcefulness.

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