Expert Knowledge Manager

5 days ago

Canberra, ACT, Australia beBeeKnowledgeManager Full time $110,000 - $140,000

**Overview of the Role**

This role oversees and administers ITIL based service support, ensuring effective service delivery through knowledge and service request practices.

Responsibilities include managing major incidents, coordinating client-facing resources, and facilitating compliance with service quality commitments.

Key Performance Indicators:

  • Effective management of service requests and resolutions within SLA targets
  • Continuous improvement of knowledge management processes and procedures

**Required Skills and Qualifications**

4-6 years' relevant experience in ITIL V3/ITIL 4 processes and principles

Excellent written and verbal communication skills

NV2 Security Clearance

**Benefits of Working in This Role**

Opportunity to work on high-profile projects and develop expertise in knowledge management and service request resolution

Collaborative and dynamic work environment

**Equal Opportunities Employer**

We are an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

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