Service Designer

7 days ago


Brisbane, Queensland, Australia Chandler Macleod Full time
About the Role

Chandler Macleod is seeking a skilled Service Designer to join their team for a 12-month temporary assignment. As a Service Designer, you will play a crucial role in designing and delivering service improvements to provide quality client outcomes and enhance their experience.

Key Responsibilities
  • Lead research and insights to contribute to the Agency's understanding of information.
  • Oversee the creation and documentation of current state services through design and research, identifying current client and staff experiences and business processes.
  • Lead and manage process design improvements.
  • Facilitate design-thinking sessions with service users to design and test future service processes, channels, and experiences.
  • Oversee end-to-end service experiences in line with the Digital Service Standard, ensuring changes are based on client and staff needs and are consistent across different touchpoints.
  • Evaluate proposed solutions and design at both a conceptual and tactical level.
  • Provide guidance and coaching to team members, meeting the needs of service users with quality deliverables.
About You

To be successful in this role, you must have:

  • Previous Service Designer experience, preferably in a Government Agency or Department.
  • Service design experience at an Enterprise level.
  • Proficiency in designing services and experiences that prioritize the needs and preferences of end users.
  • Background in creating user personas to represent different user groups and their characteristics.
  • Skilled in creating user journey maps to visualize and improve the user experience.
  • Proficiency in service blueprinting to define and map out service processes and enablers.
  • Familiarity with agile methodologies like Agile or Kanban.
  • Ability to lead co-design sessions with stakeholders and users to gather input and ideas.
What We Offer
  • Immediate start pending clearances.
  • 12-month temporary assignment.
  • Full-time hours, Monday to Friday.
  • $602.55 per hour + super.
  • Geelong, Melbourne, Brisbane, and Sydney locations.

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