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Client Delivery Strategist

3 weeks ago

Sydney, New South Wales, Australia beBeeDelivery Full time $100,000 - $141,000
Job Description

As a Support and Client Delivery Manager, you will be responsible for ensuring effective processes and governance across client service. You will drive the delivery and support of critical services, enterprise applications, and tools within budget, time, scope, and quality expectations.

Key Responsibilities
  1. Create and maintain the service strategy to meet client needs.
  2. Identify and execute opportunities to improve the efficiency and quality of helpdesk and support processes.
  3. Manage financials for all projects, including budget forecasting and P&L for a portfolio of clients.
  4. Coordinate resourcing, tracking, and managing activities and deliverables to achieve outcomes.
  5. Manage contract operations and financial performance, ensuring services meet client and supplier contract obligations within SLA and drive ongoing service optimization.
  6. Work closely with the Product Manager to define the product vision and with the Enterprise Architect to ensure alignment with technical and business strategies.
  7. Organize, equip, and assess the team's readiness to support business goals, identifying gaps and building plans accordingly.
  8. Support the Sales team in developing product specifications and quote activities.
  9. Maintain strong client relationships, improve client satisfaction, and align the service strategy with client needs.
  10. C
Required Skills and Qualifications

To succeed in this role, your background and experience should include:

  • 5+ years of experience in a similar role.
  • Release management and build experience, understanding the impact of delivering complex software changes in a production environment.
  • Experience in enterprise software implementations, business management, IT, systems integration consulting, and design.
  • Proven ability to prioritize work effectively and make release content decisions, understanding client impacts and needs.
  • Strong understanding of client support processes, tools, and metrics, with a commitment to success.
  • Ability to manage, lead, inspire, and develop high-performing teams.
  • Excellent interpersonal and communication skills, capable of building relationships and influencing stakeholders at all levels.
Benefits

Our people are the heart of our business. We strive to provide a rich employee experience and a robust framework for ongoing career development.

  • Competitive salary and employee benefits scheme.
  • 2 paid volunteering days and various community initiatives.
  • Parental (including secondary) leave policy.
  • Flexible hybrid workplace supporting work-life balance.
  • Bravura Leave day to celebrate personal events.
  • Reward and recognition programs.
  • A friendly, social, and supportive global team that values diversity and delivery.