Service Delivery Strategist

7 days ago


Sydney, New South Wales, Australia beBeeReliability Full time $140,000 - $180,000

Job Title: Service Delivery Strategist

About the Role

We are seeking a highly skilled Service Delivery Strategist to drive innovation and resilience in our technology-driven organisation.

This role requires someone with strong collaboration skills, commercial acumen, and experience in technology operations, major incident management, and service reliability.

Main Responsibilities
  • Detect, investigate, remediate, and report on high-priority technology incidents.
  • Provide insightful analysis of reliability measurements and identify opportunities for process improvements.
  • Develop and maintain various reliability reporting for product, engineering, and executive stakeholders.
  • Support incident and postmortem process enhancements.

You will work closely with cross-functional teams to reimagine service delivery, focusing on agility, innovation, and customer engagement.

Key Requirements
  • Proven experience in technology operations, major incident management, and service reliability.
  • Strong regulatory and executive reporting expertise.
  • Ability to reduce the impact of high-priority incidents and provide efficient resolutions.
  • Capable of identifying process improvements opportunities and leveraging latest technologies and techniques.


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