Customer Banking Specialist Relief

4 weeks ago

Sunshine Coast, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly skilled and enthusiastic customer service professional to join our team as a Customer Banking Specialist Relief. As the public face of CommBank, you will deliver a seamless banking experience to our customers, providing them with expert advice and support to achieve their financial goals.

Key Responsibilities
  • Provide in-depth conversations with customers about their banking needs, including home loans, business banking, and financial advice.
  • Support local branches, including Nambour, Kawana, Coolum, Noosa, Gympie, and Caloundra, by providing expert advice and assistance.
  • Process applications for credit products, complete financial health checks, and provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem solve and provide effective solutions, championing our processes, procedures, and risk-adverse culture.
Requirements
  • Proven experience delivering exceptional customer service in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment, seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
About Us

At Commonwealth Bank of Australia, we're committed to delivering a seamless banking experience to our customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology. Our team is passionate about making a positive impact on our customers' lives, and we're looking for like-minded individuals to join us.

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