Operational Governance Lead

1 day ago

Sydney, New South Wales, Australia Insignia Financial Full time
About the Role

This is an exceptional opportunity to lead and shape our Operational Governance function, working closely with the RSEL Boards and Chief Member Officer. As a key member of our team, you will play a pivotal role in overseeing related party Service Providers on an arm's length basis, ensuring the best interests of our members are prioritized.

Key Responsibilities
  • Provide comprehensive insights and reporting to the RSEL Boards on exposure to, and performance of, Service Providers and operational risk profiles.
  • Offer independent assessments and summary reporting to the RSEL Boards from self-reported outcomes by Service Providers, including escalation of performance issues and challenging/influencing Service Providers for member benefits.
  • Lead contract negotiations with Service Providers as a portfolio business lead, working in conjunction with legal teams.
  • Oversee quarterly and annual assessments of Service Providers, focusing on administration, operations, technology, and data oversight.
  • Deliver strategic and technical advice to RSEL Directors, monitoring regulatory/business changes' impact on superannuation businesses.
  • Enhance operational efficiency to improve member experiences or support RSEL Boards in focusing on strategic matters reserved for them.
Requirements
  • Strong executive communication, presentation, and influencing skills.
  • Ability to navigate environments undergoing significant change.
  • Excellent relationship building, problem-solving, and negotiation skills.
  • Proven experience managing a team delivering professional services.
  • Capacity to coach and mentor staff with a focus on stakeholder engagement and influencing skills.
  • Minimum 5+ years of business operations, finance, strategy, or contract administration experience.
  • Strong technical and commercial skills to collaborate with diverse stakeholders.
  • Relevant senior leadership experience with ability to effectively review and constructively challenge in complex environments.
  • Experience in financial services/superannuation/wealth/investment industries preferred.
About Us

We're Insignia Financial, one of Australia's leading financial wellbeing organisations, dedicated to helping people feel confident about their money. We believe that when our people feel valued, they can make a positive impact on our clients' lives.

What You'll Get

As a member of our team, you can expect:

  • A competitive salary: $150,000 - $180,000 per annum.
  • A dynamic work environment with opportunities for growth and development.
  • A supportive team culture that values diversity, equity, and inclusion.
  • The chance to make a meaningful difference in people's lives through our work in financial wellbeing.

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