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Job Overview
The Client Services Advisor is a pivotal role within our organization, responsible for delivering exceptional client experiences through remote communication channels. This position requires an individual with outstanding interpersonal skills, a passion for luxury, and a commitment to excellence.
About the Role
This is an opportunity to join a dynamic team dedicated to crafting memorable journeys for discerning clientele. As a Client Services Advisor, you will be entrusted with cultivating lasting relationships, articulating the Maison's rich history, and guiding clients through our diverse product universe.
- Cultivate enduring relationships with each client through personalized service delivered via phone, email, and live chat, consistently exceeding expectations in a remote setting.
- Articulate the Maison's rich history and unparalleled product knowledge, forging lasting connections with our discerning clientele.
- Guide clients through our diverse product universe, identifying opportunities to enrich their personal collections and cultivate brand loyalty.
- Contribute to a positive and collaborative environment within our Client Service Center, upholding the standards of excellence synonymous with Louis Vuitton.
Key Attributes
We seek individuals who demonstrate a genuine commitment to building lasting relationships, a strong motivation to achieve key performance indicators (KPIs), and mastery of verbal and written communication. Additionally, the ideal candidate should possess resilience and poise, digital proficiency, intrinsic motivation, a collaborative spirit, and a genuine enthusiasm for the luxury retail experience.
Benefits
Louis Vuitton offers competitive benefits and incentives, including a performance-based commission structure and privileged access to our collections. We also provide unparalleled opportunities for career development and advancement within the Maison on a global scale. Furthermore, our comprehensive training programs are designed to cultivate expertise in remote clienteling.
Why Join Us
We invite you to embark on an exceptional career journey with us. By joining our team, you will have the opportunity to contribute to a harmonious and dynamic environment, while further developing your skills and expertise in the luxury retail industry.
