Technical Product Advisor
4 days ago
Welcome to Splunk, where innovation meets data excellence We're a dynamic company that revolutionizes how organizations interact with their data.
About the JobAs a Technical Support Engineer, you'll play a critical role in delivering exceptional customer experiences through our global technical support organization. Your primary responsibility will be to provide expert-level technical support for our customers, leveraging your in-depth knowledge of the Splunk core platform.
Responsibilities- Foster strong relationships with customers, delivering personalized support and guidance to resolve complex technical issues.
- Develop and maintain an extensive understanding of the Splunk product, staying up-to-date with the latest features and releases.
- Work collaboratively with internal teams to identify areas for improvement and drive process enhancements.
- Craft high-quality knowledge articles, following Knowledge-Centered Service (KCS) principles to ensure seamless customer support.
- Participate in special projects and contribute to the growth and development of our technical support capabilities.
- Superior communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Foundational experience in system administration, with a focus on troubleshooting and problem-solving.
- A solid grasp of networking fundamentals, including TCP/IP, UDP, DNS, and NAT.
- Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
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Director of Technical Production
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Director of Technical Production
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