Technical Product Advisor

4 days ago


Melbourne, Victoria, Australia Splunk Full time

Welcome to Splunk, where innovation meets data excellence We're a dynamic company that revolutionizes how organizations interact with their data.

About the Job

As a Technical Support Engineer, you'll play a critical role in delivering exceptional customer experiences through our global technical support organization. Your primary responsibility will be to provide expert-level technical support for our customers, leveraging your in-depth knowledge of the Splunk core platform.

Responsibilities
  • Foster strong relationships with customers, delivering personalized support and guidance to resolve complex technical issues.
  • Develop and maintain an extensive understanding of the Splunk product, staying up-to-date with the latest features and releases.
  • Work collaboratively with internal teams to identify areas for improvement and drive process enhancements.
  • Craft high-quality knowledge articles, following Knowledge-Centered Service (KCS) principles to ensure seamless customer support.
  • Participate in special projects and contribute to the growth and development of our technical support capabilities.
Essential Skills
  • Superior communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Foundational experience in system administration, with a focus on troubleshooting and problem-solving.
  • A solid grasp of networking fundamentals, including TCP/IP, UDP, DNS, and NAT.
  • Excellent time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.


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