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Advanced Technical Advisor II

1 week ago

Melbourne, Victoria, Australia Sumo Logic Full time
Job Description

We are seeking a seasoned Advanced Technical Advisor II to join our team at Sumo Logic. As a trusted advisor, you will work closely with our customers to understand their unique needs and develop tailored solutions to drive business growth and optimize their use of our platform.

Your key responsibilities will include:
  • Conducting quarterly business reviews and monthly health check calls to maintain a proactive, strategic presence in the account team.
  • Proactively monitoring customer KPIs, addressing deployment issues, and driving product roadmap suggestions from customer feedback.

Requirements

To excel in this role, you will possess:
  • Hands-on experience with cloud services, such as AWS, GCP, or Azure.
  • Proficiency in query languages like SQL or similar.
  • A strong background in security and operations, with experience in monitoring and alerting.