Lead Customer Experience Specialist

21 hours ago

Perth, Western Australia beBeeCustomerService Full time $50,000 - $80,000
Customer Service Manager Role Overview

We are seeking a highly motivated and experienced customer service professional to join our team as a Customer Service Manager. This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer relationship management.

Job Description:

The Customer Service Manager will be responsible for leading a team of customer service representatives, providing guidance and support to ensure that customers receive the highest level of service. Key responsibilities include:

  • Managing a team of customer service representatives to achieve sales targets and resolve customer complaints efficiently.
  • Developing and implementing effective customer service strategies to improve customer satisfaction and loyalty.
  • Collaborating with other departments to ensure seamless communication and coordination.
  • Maintaining accurate records and reporting on key performance indicators.
Requirements:

To be successful in this role, you will need:

  • Minimum 3 years' experience in a customer-facing role, preferably in a supervisory capacity.
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple deadlines.
  • Degree in Business, Marketing, or a related field.
Benefits:

We offer a competitive salary package, including:

  • A base salary of $60,000 per annum.
  • A bonus scheme based on individual and team performance.
  • A comprehensive training program to enhance your skills and knowledge.
  • A supportive and dynamic work environment, with opportunities for career growth and development.

If you are a results-driven and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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