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Consumer Support Representative
2 weeks ago
Essity seeks a Customer Service Specialist to deliver exceptional customer experiences, foster trust, and provide personalized support.
This role requires a patient and empathetic individual who can handle consumer inquiries with professionalism and compassion.
The ideal candidate will possess strong communication skills, be able to multitask, and remain calm under pressure.
Key Responsibilities:- Process consumer orders and inquiries accurately and efficiently through various systems.
- Provide clear and respectful communication, particularly when assisting elderly consumers or customers with unique needs.
- Manage product and service inquiries, offering tailored advice and solutions.
- Maintain accurate customer records and order data to ensure smooth follow-up and issue resolution.
- Respond promptly to customer contacts via phone, email, and online platforms, meeting service and quality standards.
- Collaborate with the team to enhance service delivery processes, identifying opportunities for improvement.
- 1-2 years' experience in customer service, preferably in a consumer-focused or e-commerce environment.
- Comfortable with technology and human connection, with excellent communication skills.
- Patience and empathy when supporting senior customers or those with accessibility needs.
- Strong listening skills and ability to translate complex information into simple language.
- Proficiency in Shopify and MS Office, with SAP experience an advantage.
- Solid time management skills and ability to remain calm under pressure.
- A detail-oriented and solutions-focused mindset with a passion for helping people.
At Essity, we value our employees and offer a supportive work environment, opportunities for growth, and a chance to make a positive impact on society and the environment.
