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Field Technology Specialist

3 weeks ago

Melbourne, Victoria, Australia beBeeTechnical Full time $60,000 - $80,000
Job Opportunity

We are seeking a skilled and customer-focused professional to provide on-site technical support and maintenance across a range of end-user devices and systems.

This role is critical in ensuring technology and assets remain reliable, secure, and fully operational — enabling frontline teams to deliver essential services to the community.

About the Role

The ideal candidate will have:

  • A quick thinking approach to adapt under pressure.
  • Strong problem solving skills with analytical and troubleshooting abilities.
  • Personable and confident communication skills for engaging with stakeholders at all levels.
  • Experience supporting hardware, software, and network systems.
Key Responsibilities
  • Install, configure, and support end-user devices including laptops, PCs, applications, hardware, and telecommunications.
  • Support Microsoft technologies such as Windows Operating Systems, Active Directory, Endpoint Configuration Manager (SCCM), Azure, and M365.
  • Manage imaging, deployment, and device refresh activities.
  • Monitor and action the Field Services Incident Queue, ensuring compliance with SLAs and ITIL processes.
  • Troubleshoot and resolve escalated technical issues.
  • Collaborate with digital workplace teams to align system policies with user needs.
  • Contribute to training, documentation, and knowledge base development.
  • Provide support during major incidents and operational events.
Mandatory Requirements
  • Degree or relevant ICT industry certification, or equivalent experience.
  • Proven experience supporting end-user devices, applications, and telecommunications.
  • Strong knowledge of Microsoft technologies (Windows, Active Directory, SCCM/Endpoint Configuration Manager, Azure).
  • Current Victorian Driver Licence.
  • Flexibility to work outside normal business hours when required.
  • Knowledge of structured cabling (Desirable)
  • ITIL Foundation certification (Desirable)
Benefits
  • The opportunity to contribute to essential, community-focused work.
  • A collaborative, values-driven workplace culture.
  • Exposure to innovative technology and digital transformation projects.
  • Flexible working arrangements to support work–life balance.
  • A safe and supportive environment focused on wellbeing.
Diversity, Equity & Inclusion

We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading — Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.