Senior Incidents Lead

5 days ago


Melbourne, Victoria, Australia Keegan Adams Recruitment Full time

About This Role

We're seeking a highly skilled Senior Incidents Lead to join our top-tier client's Superannuation team. In this senior position, you'll play a crucial role in managing incidents and complaints within superannuation administration.

Key Responsibilities

  • Manage the entire lifecycle of superannuation incidents and complaints, adhering to legal and contractual standards.
  • Conduct thorough impact assessments, root cause analysis, and develop remediation plans for internal and external review.
  • Provide regular updates and technical advice to stakeholders, ensuring transparent communication and accurate records.
  • Document key learnings and lead initiatives to reduce the recurrence of incidents and complaints, enhancing service quality.
  • Maintain accurate records in systems and create insightful incident and complaint reports for senior leadership.

What We're Looking For

  • A comprehensive understanding of superannuation administration and regulatory obligations.
  • Proven experience in incident management and dispute resolution, with a focus on compliance.
  • Excellent communication and analytical skills, with the ability to mentor others and continuously improve processes.

This role offers the opportunity to make a real impact on superannuation services within a collaborative and innovative environment.



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