Senior Complaints Officer
1 week ago
This is a key role in the Complaints team at the Department of Justice and Community Safety, Victoria, where you'll manage a caseload of complaints and public interest disclosures in accordance with the Service Charter, complaint handling framework, and relevant statutory framework.
As a Senior Complaints Officer, you will be responsible for assessing a diversity of issues that require research and specialist knowledge, such as allegations concerning the exercise of coercive powers and private examinations, the conduct of investigations at other integrity agencies, and consideration of whether conduct could constitute improper conduct or detrimental action under the Public Interest Disclosures Act 2012.
Complaints to the Victorian Inspectorate can be highly complex, and the role requires demonstrated experience in handling complaints in an integrity or oversight context, or experience in a complaints, compliance, or investigations role. A tertiary qualification in a relevant discipline such as criminal justice, law, public sector administration, or investigations is desirable.
The Victorian Inspectorate is enhancing its IT environment to improve efficiencies in relation to remote access, and this role has the potential for flexibility in working arrangements. If you're looking for a challenging and rewarding role in a dynamic organization, please apply.
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Senior Complaints Officer
3 weeks ago
Melbourne, Victoria, Australia Victorian Inspectorate Full timeJob OverviewThe Victorian Inspectorate is seeking a highly skilled Senior Complaints Officer to join its Complaints team. As a key member of the team, you will be responsible for managing a caseload of complaints and public interest disclosures in accordance with the VI's Service Charter, complaint handling framework, and relevant statutory framework.Key...
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Complaints Resolution Specialist
1 month ago
Melbourne, Victoria, Australia American International Group Full timeComplaints and Disputes Officer RoleAIG is a leading provider of insurance products and services for commercial and personal insurance customers. We are seeking a skilled Complaints and Disputes Officer to join our team.Key ResponsibilitiesManage complex and diverse complaint types, particularly as it relates to our Claims and Underwriting processes.Review,...
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Complaints Resolution Specialist
1 month ago
Melbourne, Victoria, Australia HiTech Group Full timeComplaints Officers Job DescriptionWe are seeking highly skilled Complaints Officers to join our team at the HiTech Group. As a Complaints Officer, you will play a critical role in assessing and monitoring complaints and other regulatory intelligence.Key Responsibilities:Manage and resolve a caseload of complaints reported, including assessing moderately...
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Complaints Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia HiTech Group Full timeComplaints Officers Job DescriptionHiTech Group is seeking highly skilled Complaints Officers to join their team in assessing and monitoring complaints and other regulatory intelligence.Key Responsibilities:Manage and resolve a caseload of complaints reported, including assessing moderately complex complaints and contributing to regulatory activities, such...
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Complaints Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia HiTech Group Full timeComplaints Officers Job DescriptionWe are seeking highly skilled Complaints Officers to join our team at the HiTech Group. As a Complaints Officer, you will play a critical role in assessing and monitoring complaints and other regulatory intelligence.Key Responsibilities:Manage and resolve a caseload of complaints reported, including assessing moderately...
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Complaints Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia HiTech Group Full timeComplaints Officers Job DescriptionHiTech Group is seeking experienced Complaints Officers to join their team in assessing and monitoring complaints and other regulatory intelligence.Key Responsibilities:Manage and resolve a caseload of complaints reported, including assessing moderately complex complaints and contributing to regulatory activities, such as...
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Complaints and Disputes Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia AIG Full timeComplaints and Disputes Officer RoleAIG is seeking a skilled Complaints and Disputes Officer to join our team. As a key member of our Global Business Operations & IT team, you will play a critical role in managing complex and diverse complaint types, learning about AIG's business operations, and driving service excellence.Key ResponsibilitiesManage disputes...
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Senior Compliance Officer
2 days ago
Melbourne, Victoria, Australia Department of Justice and Community Safety, Victoria Full timeSenior Complaints Officer Role with the Department of Justice and Community Safety, VictoriaWorking with the Department of Justice and Community Safety, Victoria, as a Senior Complaints Officer is a key opportunity to contribute to a leading organization in the public sector. This role involves managing complaints and public interest disclosures in...
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Complaints Resolution Manager in Pacific
4 days ago
Melbourne, Victoria, Australia AIG Full timeAs a Complaints and Disputes Officer with AIG, you will play a vital role in reimagining the way we help customers manage risk. Your expertise in dispute resolution will be crucial in driving high-quality innovation and cost efficiency in all our processes, systems, and operations.You will be responsible for managing complex and diverse complaint types,...
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Complaints and Disputes Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia AIG Full timeTransforming Insurance with ExcellenceAIG is redefining the way we help customers manage risk. As a Complaints and Disputes Officer, you will play a pivotal role in this transformation, growing your skills and experience as a valued member of our team.Unlock Your Potential in Business OperationsAIG's Global Business Operations & IT team identifies and drives...
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Complaints and Disputes Resolution Specialist
4 weeks ago
Melbourne, Victoria, Australia AIG Full timeTransforming Insurance with ExcellenceAIG is redefining the way we help customers manage risk. As a Complaints and Disputes Officer, you will play a pivotal role in this transformation, growing your skills and experience as a valued member of our team.Unlock Your Potential in Business OperationsAIG's Global Business Operations & IT team identifies and drives...
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Complaints and Disputes Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia AIG Full timeRole OverviewAIG is seeking a skilled Complaints and Disputes Officer to join our team. As a key member of our Global Business Operations & IT team, you will play a critical role in managing complex and diverse complaint types, learning about AIG's business operations, and driving service excellence.Key ResponsibilitiesManage disputes from IDR to EDR,...
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Senior Case Officer
1 month ago
Melbourne, Victoria, Australia Flexhive Full time{"title": "APS5 Senior Case Officer", "description": "Job SummaryWe are seeking a highly skilled and experienced Senior Case Officer to join our team at Flexhive. As a Senior Case Officer, you will be responsible for managing complex or sensitive passport application cases in accordance with legislation, policy, and standard operating procedures.You will...
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Senior Case Officer
4 weeks ago
Melbourne, Victoria, Australia Flexhive Full time{"title": "APS5 Senior Case Officer", "description": "Job SummaryWe are seeking a highly skilled and experienced Senior Case Officer to join our team at Flexhive. As a Senior Case Officer, you will be responsible for managing complex or sensitive passport application cases in accordance with legislation, policy, and standard operating procedures.Key...
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Complaints and Disputes Resolution Specialist
3 weeks ago
Melbourne, Victoria, Australia AIG Full timeTransforming Insurance with ExcellenceAIG is a global leader in commercial and personal insurance solutions, and we're seeking a skilled Complaints and Disputes Resolution Specialist to join our team. As a key member of our Global Business Operations & IT team, you'll play a vital role in driving high-quality innovation and cost efficiency in all our...
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Senior Case Officer
1 month ago
Melbourne, Victoria, Australia Hudson Full timeJob Title: APS5 Senior Case OfficerJoin Hudson, a leading recruitment agency, in this exciting opportunity to work with a reputable federal government organisation.Job Summary:We are seeking an experienced Senior Case Officer to join our team in Melbourne CBD. As a Senior Case Officer, you will be responsible for managing complex or sensitive passport...
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Senior Member Resolutions Officer
2 weeks ago
Melbourne, Victoria, Australia Australian Super Full timeAbout the RoleAustralianSuper is seeking a highly skilled Senior Member Resolutions Officer to join our team. As a key member of our team, you will be responsible for investigating and resolving complex complaints in a fair, effective, and timely manner.Key ResponsibilitiesManage complex insurance and claims Internal Dispute Resolution (IDR)...
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Senior Case Officer
4 weeks ago
Melbourne, Victoria, Australia Hudson Full timeJob Title: APS5 Senior Case OfficerJoin Hudson, a leading recruitment agency, in this exciting opportunity to work with a reputable federal government organization.Job Summary:We are seeking an experienced APS5 Senior Case Officer to join our team. As a Senior Case Officer, you will be responsible for managing complex or sensitive passport application cases...
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Senior Case Officer
4 weeks ago
Melbourne, Victoria, Australia Hudson Australia Full timeJob Title: APS5 Senior Case OfficerHudson Australia is seeking a highly skilled and experienced APS5 Senior Case Officer to join our team in Melbourne CBD.Job Summary:We are looking for a senior case officer to manage complex or sensitive passport application cases in accordance with legislation, policy, and standard operating procedures. The successful...
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Senior Case Officer
4 weeks ago
Melbourne, Victoria, Australia Flexhive Full timeJob Title: Senior Case Officer - Complex Passport ApplicationsWe are seeking a highly skilled and experienced Senior Case Officer to join our team in Melbourne. As a Senior Case Officer, you will be responsible for managing complex or sensitive passport application cases in accordance with legislation, policy, and standard operating procedures.Key...