Client Experience Specialist
2 weeks ago
We're seeking a driven professional with strong relationship-building skills to deliver exceptional client experiences.
This involves building and maintaining long-term relationships, ensuring clients achieve their goals and objectives through effective collaboration and consultancy.
A successful candidate will possess excellent communication and interpersonal skills, with the ability to project manage software implementation and coordinate with internal/external stakeholders.
Key Responsibilities- Deliver outstanding onboarding experiences that meet client expectations.
- Own the setup and implementation of new clients, ensuring timely delivery and minimal disruptions.
- Project manage software implementation, coordinating with technology partners and stakeholders to ensure smooth onboarding.
- Become a product expert, keeping clients informed of new features and identifying opportunities for them to gain more value.
- Conduct training and refresher sessions to ensure clients understand how to maximize platform potential.
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