Financial Services Expert, Melbourne

7 days ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

About the Role

We're seeking a Financial Services Expert to join our Retail Banking team in Melbourne. As a key member of our team, you'll play a crucial role in shaping a world where people and communities thrive.

As a Financial Services Expert, you'll be based mainly in branches, providing customers with a seamless banking experience. You'll meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educate them on available financial solutions. You'll also have in-depth knowledge required to complete customer transactions and fulfill products as per your accreditation level.

You'll deliver a high standard of customer service to ensure customers are not only satisfied but strong advocates for ANZ. With your expertise, you'll help build our future while building yours.

In this role, you'll have opportunities to try new things, learn, and grow. We're changing banking, and we're changing with it. Our team is diverse, and we welcome applications from everyone. If you have a disability or require additional support, let us know how we can provide it.

The ideal candidate will model a strong customer focus, preferably with retail experience. They'll be highly adaptable to change and ambiguity, proactive, and show initiative. Active users and promoters of technology are preferred, as well as those who enjoy working in collaborative teams.

We offer a range of flexible working arrangements, so our people can make work work for them. Our benefits include access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, we celebrate different backgrounds, perspectives, and life experiences. We're committed to building a workplace that reflects the diversity of the communities we serve.

This is an exciting opportunity to take the next big step in your career. If you're passionate about delivering exceptional customer service and have a growth mindset, we'd love to hear from you.

Estimated salary: AU$90,000 - AU$110,000 per annum (based on location and industry standards).



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