
Data-Driven Decision Maker
2 days ago
We are seeking an experienced professional to join our team as an Experience Insights Specialist. In this role, you will play a key part in generating regular and ad-hoc reporting of customer experience, employee experience, and brand experience to support management and colleagues across the organization.
Key Responsibilities- Owning the generation of data-driven insights to inform business decisions and drive continuous improvement.
- Supporting the Customer Experience & Solutions Manager in coordinating capture of, collating, and presenting information that measures performance, customer and employee engagement, and satisfaction.
- Integrating customer, family member, and employee feedback to analyse and report on progress towards organisational goals.
- Tertiary qualifications in a relevant field or equivalent experience.
- Strong analytical skills and ability to present statistical information in accessible and engaging ways.
- Experience working with quality management, governance systems, data and reporting, or a similar field.
- Knowledge of human-centred design and experience in conducting customer research.
- Experience using survey platform tools (e.g., Qualtrics, Medallia, InMoment).
We are a leading Australian for-purpose organisation dedicated to helping people with disabilities live the life they envision. Our mission is to provide high-quality services that empower individuals to achieve their full potential.
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