Luxury Hospitality Manager

1 month ago


Melbourne, Victoria, Australia Marriott Full time
Role Overview

In this role, you will have the opportunity to work with a renowned luxury hospitality brand, The Ritz-Carlton. As a Concierge Supervisor, you will be responsible for delivering exceptional guest experiences and ensuring that our high standards are met.

About You
  • You have relevant experience in a managerial/supervisory role within the luxury sector.
  • You possess knowledge of Melbourne City and the greater region, including restaurants, attractions, and activities.
  • You hold Full Time Working rights in Australia.
  • You are enthusiastic about advancing your career and eager to take on new challenges.
Key Responsibilities

As a Concierge Supervisor, your key responsibilities include:

  1. Coordinating day-to-day operations to ensure exceptional guest experiences.
  2. Developing specific goals and plans to prioritize, organize, and accomplish work.
  3. SUPPORTING THE CONCIERGE TEAM TO ENSURE THEY FOCUS ON THE CRITICAL COMPONENTS OF OPERATIONS TO DRIVE GUEST SATISFACTION AND DESIRED FINANCIAL RESULTS.
  4. Understanding the impact of department's operations on overall property financial goals and objectives and managing to achieve or exceed goals.
  5. Maintaining awareness of cultural differences needed to meet guests' specific needs and requirements.
  6. Providing recommendations and arranging services for guests as requested.
Salary and Benefits

We offer a competitive salary package, including:

  • A base salary of AU$80,000 - AU$110,000 per annum.
  • Opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Why Join Us?

The Ritz-Carlton is a global leader in luxury hospitality, offering unparalleled opportunities for career advancement and professional growth. Our commitment to excellence and customer satisfaction sets us apart from other companies, and we are seeking like-minded individuals who share our values and passion for delivering exceptional service.



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