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Sales and Customer Service Representative
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About Aston and Stone
We are a dynamic and customer-focused organization seeking a dedicated and detail-oriented Sales & Customer Service Support to join our team. The ideal candidate will be responsible for handling customer sales inquiries, providing accurate information regarding our marketing and merchandising products, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Handle customer inquiries and provide accurate information regarding products and branding/company designs.
- Assist customers with order processing and tracking.
- Coordinate with staff for order fulfillment and dispatch.
- Process payments and manage invoicing for customer orders.
- Maintain and update customer records.
- Resolve customer complaints and escalate issues when necessary.
- Prepare quotes and proposals for customers as needed.
- Perform general administrative tasks such as filing, data entry, and responding to customer inquiries.
Qualifications:
- Excellent interpersonal and customer service skills.
- Strong attention to detail and accuracy in all tasks.
- Proficient in Microsoft Office and basic computer applications.
- Highly organized with the ability to multitask and prioritize workload.
- Self-motivated, reliable, and capable of working independently.
- Exhibit a professional attitude and a positive approach to problem-solving.
- Strong work ethic and commitment to customer satisfaction.
- Previous Sales Support experience either direct or over the phone or video.
Working Conditions:
- Flexibility in working hours and location (Work From Home available) to accommodate individual and customer needs.
- Must have full working rights.
