Service Account Representative

4 weeks ago

Perth, Western Australia Otis College of Art and Design Full time

About the Role

We are seeking a skilled Service Account Representative to join our team in Perth, Western Australia. In this role, you will be responsible for selling OTIS's range of maintenance products and services, as well as maintaining good customer relationships for all accounts assigned to your portfolio.

Key Responsibilities

  • Achieve Service sales targets in accordance with the individual plan and defined submission activities.
  • Provide daily, professional, value-based account management to key and national accounts within the portfolio and product proposals.
  • Proactively maintain regular face-to-face contact with Otis Customers.
  • Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out-of-tenure agreements.
  • Achieve in-warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
  • Organize, prepare, and deliver Customer presentations promoting the features and benefits of Otis's products and services, resulting in direct sales with new and existing customers.
  • Acts as a facilitator between the customers and the Operations team and assists with developing and implementing solutions to customers' vertical transport needs.
  • Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.

Requirements

  • Holds a Business degree or equivalent.
  • Have a minimum of 5 years' experience in Frontline Sales or Key Account Management.
  • Possesses strong business acumen abilities, is adaptable, and results-oriented.
  • Able to manage several accounts, customer-focused, and anticipate client needs.
  • Has the ability to liaise and influence all stakeholders within the organization and possesses strong relationship-building skills.
  • Good knowledge of using technology, including mobile applications and computer-based reporting systems (Word, Excel, Email, Internet, database management) to analyze data and trends.
  • Strong written and verbal communication skills.
  • Adaptable and works well in a team.

About Otis

At Otis, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis, click on this link.

What We Offer

  • Competitive base salary and car allowance.
  • Quarterly paid Sales incentive.
  • Access to funded study schemes such as our industry-leading Employee Scholarship Program.
  • A culture that encourages innovative ideas and appreciates our talent is the key to our success.

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