Retail Team Leader

4 days ago


Docklands, Victoria, Australia dusk Full time

About Dusk

We are Australia's premium home fragrance and gift retailer, with 146 stores across AUS and NZ, plus an online store. Our innovative products are regularly updated, and our retail teams bring these products to life, delighting customers through their in-store experience.

Our Values

  • We do what we say
  • We collaborate
  • We keep moving forwards
  • We keep it fun
  • We create moments that matter

About the Role

As a Team Leader, you will lead a team of approximately 6, prioritizing customer experience in-store. You will lead and inspire your team, consistently role-modeling and coaching high performance in line with our company values. You will achieve sales and KPI targets, both individually and store-wide, manage rosters according to trading patterns, set up visual merchandising, and maintain a high standard of store presentation. You will also manage stock and prevent loss, ensuring a safe environment for team members and customers.

About You

  • You have demonstrated ability to recruit, train, and mentor a small team for high performance and succession planning
  • You have proven ability to achieve sales and KPI targets, both individually and store-wide
  • You have experience within a high-volume stock and merchandise environment
  • You possess professional communication skills
  • You are flexible to contribute during peak gifting periods (Christmas and Mother's Day)
  • You have passion for our product

The Perks

  • Competitive salary and bonus scheme
  • Full-time roster with no late nights
  • Career development opportunities
  • Collaborative team environment
  • 30% discount on all full-price product
  • Sell what you love

Join us at dusk, where team is at the heart of what we do. If you are looking for a business to bring your relevant experience to and collaboratively be the absolute best in retail, we would love to discuss your goals and what a career with dusk looks, feels, and smells like.



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