Ecommerce Team Leader

5 days ago

Docklands, Victoria, Australia Myer Full time

We're currently looking for an Ecommerce Lead to drive the performance of Myer's online business through a customer-first trade and content plan.


About the Role:



  • Lead a team of ecommerce coordinators to own and trade specific key categories on the Myer website, drive sales growth, and successfully meet ongoing sales and profit targets.
  • Provide regular feedback and ongoing mentorship to your team, as well as ensuring ongoing operational efficiency.
  • Drive and implement the trade calendar of activity with a customer-first approach, and support the go-live and post-go-live activities to achieve category sales and profit targets.
  • Measure and manage the day-to-day trading of the site.
  • Supply detailed actionable insights to merchandise, marketing, and wider ecommerce teams to optimize sales for the week, month, and season ahead.
  • Be responsible for search and merchandising, filters, attributes, and cross-selling optimization as well as stock checks and promotion of featured items from content and cross communications.
  • Work back with our marketing, digital marketing, and CRM teams to ensure alignment of approach across campaign activities.
  • Support staging and production testing as required to ensure accuracy of site content, merchandising, links, and promotions.
  • Be a subject matter expert in your online product categories using competitor research as well as Myer customer insights and on-site customer behavior.
  • Plan and coordinate weekly website content to support both the trade calendar and trade optimizations in order to meet sales targets and optimize customer experience.
  • Recommend changes to the IA based on data and trade requirements.
  • Be responsible for the creation and management of processes and procedures to optimize for speed to market, performance, and accuracy.

About You:



  • Previous experience in ecommerce, ideally in the retail sector.
  • Sound business acumen with strong analytical and planning capabilities.
  • Prior experience in managing direct reports and driving a culture of high performance is essential.
  • A natural collaborator with the ability to influence stakeholders to drive category growth and communicate a clear strategic vision.
  • Flexibility in hours worked, with some weekend work required (minimal).
  • Strong experience with website analytics, ideally Google Analytics.
  • Uses retail management expertise to merchandise, operate, and organize the website to deliver wonderful customer experiences.

Benefits to you:



  • Generous team-member discounts on all Myer products, including team-member exclusive discounts.
  • Access to lifestyle leave and volunteer leave – arrange work around your life, not life around work.
  • A supportive leadership and team network to set you up for success.
  • Career growth and succession opportunities across the business.

We welcome applications from people of diverse backgrounds, whether it's gender, sexuality, ethnicity, religion, age, disability, and neurodiversity. We encourage candidates to ask for any adjustments that will support them to be their best through the recruitment process.


Welcome to Myer, where you're not only an employee. You're a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we're all about making your work life meaningful. We want you to experience life's special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.


Wherever you are and wherever you're going, we'll meet you there and get you to your destination. With your enthusiasm and our support, we're fully committed to helping you thrive and flourish. The future lies in your hands.


Welcome Home.


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