National Broadcast Account Director

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $150,000
Job Description">

We are at an exciting time to be part of our organization. Building on our achievements in broadcasting, telecommunications and critical communications, we continue to expand our operations, helping connect people, support communities and advance economies.

A leading provider operates an extensive broadcast network across multiple sites, delivering fully managed television and radio services covering a large population base.

With the acceleration of technology, we leverage our global experience to enable ubiquitous coverage in buildings, tunnels, stadiums and other congested hard to cover areas.

About the Role

Lead in providing outstanding service delivery to achieve and maintain high levels of client satisfaction. Protect current revenue and find new growth revenue for the portfolio of broadcast customers, to meet and exceed agreed revenue, growth, and renewal targets.

Main Responsibilities:

  • Develop strong customer relationships across both accounts
  • Drive activity and focus within our organization to deliver on customer outcomes and exceed customer expectations
  • Support the team's goals through strategic account planning
  • Achieve and maintain a high level of customer satisfaction that protects existing business
  • Forecast revenue and manage pipeline activity
  • Actively seek out new growth opportunities
  • Achieve renewals sales targets where appropriate
  • Develop partnerships and relationships demonstrating depth of understanding of customer's needs and challenges
  • Act as the customer advocate internally to ensure customer needs are satisfied
  • Develop a strong working relationship with customer service managers
  • Manage relationship management systems by providing administrative expertise
  • Facilitate relationships between departments within the ABC and SBS
  • Liaise and coordinate activities between internal business units
  • Maintain close engagement with the SMC to understand customer pain points with service management and fault restoration
  • Represent products and services to the customer with confidence and credibility
  • Ensure offerings and products meet customer requirements and are delivered on time to agreed quality over the service life
  • Assist and coordinate implementation of complex contractual negotiations
  • Support the development, integration and onboarding of new customer tools and systems
  • Develop the appropriate internal systems and communication to coordinate activity nationally and regionally
  • Attend relevant conferences and seminars to develop professional skills and to network within the industry
  • Support government engagement in relation to Future of broadcast platform initiatives & activities

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