Career Opportunities in Customer Banking

4 days ago

Brisbane, Queensland, Australia beBeeCareer Full time $82,320 - $104,260
Customer Banking Specialist

We are seeking an experienced banking professional to join our team as a Customer Banking Specialist in Mount Pleasant. This role will be responsible for delivering exceptional customer service, providing financial solutions and advice, and working collaboratively with colleagues to achieve business objectives.

About the Role:

  • Deliver exceptional customer service, responding to customer inquiries, and resolving customer complaints in a timely and professional manner.
  • Provide financial solutions and advice to customers, including home loans, business banking, and financial advice.
  • Conduct financial health checks to assess customer needs and identify opportunities to provide additional services.
  • Educate and demonstrate in-branch technology and digital banking options to customers.
  • Problem-solve and provide effective solutions while championing our processes, procedures, and driving our risk-adverse culture.

Requirements:

  • Experience in delivering exceptional customer service ideally in financial services, retail, or hospitality.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a retail environment that's busy and commercially driven.
  • A genuine interest in building a career with us.

Benefits:

  • Thorough training program to kickstart your banking career.
  • Access to extensive employee benefits and discounts.
  • Be part of a collaborative and high-performing culture.

What We Offer:

As a member of our team, you'll have the opportunity to positively impact our customers' lives and be there for them when they need us. You'll work collaboratively with colleagues to achieve business objectives, develop new skills, and take on new challenges.

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