Sydney-Based Customer Success Management Role

6 days ago


Sydney, New South Wales, Australia Spotify Full time

About Spotify: With over 200 million monthly active users, we are one of the largest music streaming services in the world. Our ANZ Ads Business team is focused on delivering exceptional customer experiences and driving business growth through innovative solutions.

Job Description: We are seeking an experienced Digital Media Expert Leader to join our ANZ Ads Business team in Sydney. In this role, you will oversee a team of Customer Success Managers and collaborate closely with cross-functional teams to drive revenue growth and deliver world-class customer service.

Main Responsibilities:

  • Develop and execute strategies to meet and exceed customer needs and expectations
  • Lead a team of Customer Success Managers to support and drive revenue growth
  • Collaborate with Sales Directors to create and implement sales strategies
  • Partner with internal stakeholders to drive utilisation of offshore resources and automation tools

Requirements: To be successful in this role, you will need a minimum of 10+ years of Digital Advertising Customer Success Management experience, including 5+ years of management experience. You should also have strong agency and industry relationships, as well as expertise in account planning, strategic planning, and media buying within Direct & Programmatic environments.



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