Timepiece Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $60,000 - $90,000

At our esteemed boutique, we are recruiting a Customer Service Associate to serve as the primary customer contact for all after-sales services and repairs.

Key Responsibilities:
  • Excellent communication and customer service skills
  • Presentation of services in a professional manner
  • Providing first-level technical assistance to clients

Our ideal candidate will possess excellent interpersonal and problem-solving skills, with a passion for delivering exceptional customer experiences.

Technical Requirements:
  • Conduct detailed diagnostics of timepieces to determine corrective interventions
  • Conduct quality control checks for watches returned from the service centre
  • Interact with clients to ascertain their service needs and propose necessary corrective interventions

Additionally, the successful applicant will be required to perform administrative tasks, engage proactive customer follow-up procedures, conduct weekly stock takes, and resolve client queries and provide solutions.

Benefits:
  • Full training provided
  • Opportunity to develop knowledge base and demonstrate complete knowledge of all product lines
  • Understand watch technology; movements, calibres by model, 'how they work' and relate knowledge to clients as needed/requested

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