Business Process Transformation Leader
3 weeks ago
We are seeking an experienced professional to drive strategic changes and efficiency gains across product, process, systems, and people initiatives. This role will help enhance the customer experience and operational effectiveness across all channels.
Key Responsibilities:
- Develop a roadmap for process improvements, identifying key operational opportunities to streamline and innovate
- Partner with IT and operations to prioritise IT tasks, focusing on efficiency and growth (e.g., optimising online customer processes)
- Collaborate with stakeholders across departments to implement impactful changes, building support and managing resistance
- Reduce call volumes and boost sales through process optimisation and automation
- Provide leadership with data-driven insights and actionable growth recommendations
- Serve as a liaison across teams to ensure alignment and effective execution of improvements
About You:
- 5+ years of experience in process analysis, business analysis, and process optimisation, ideally with exposure to change management and continuous improvement in a technical setting
- Strong project management skills to prioritise, plan, and deliver initiatives in a structured and efficient manner
- Demonstrated experience in managing change and influencing across teams
- Analytical and strategic mindset, with the ability to gather and interpret data for informed decision-making
- Experience with product management or a technical background is a plus
- Ability to build relationships and engage stakeholders effectively across various levels of the business
This role offers the chance to lead and innovate within a forward-thinking organisation. If you are a seasoned professional with a strong leadership background and a passion for strategic development, this is a fantastic opportunity to make a significant impact.
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