Chief Accommodation Booking Strategist

3 days ago

Brisbane, Queensland, Australia beBeePerformance Full time $75,000 - $90,000
Accommodation Booking Manager

The Brisbane Airport Hotels Group is a leading provider of accommodations and event spaces, encompassing the Pullman, Novotel, and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre.

We are seeking an Accommodation Booking Manager to report directly to the Chief Operating Officer. In this role, you will be responsible for managing all accommodation bookings across our hotels, working closely with our Sales & Marketing and Front Office teams to implement strategic plans and processes.

Key Responsibilities:
  • Manage hotel inventory, availability, competitor trends, demand, and opportunity analysis.
  • Collect data, prepare weekly and monthly reports, and develop forecasts.
  • Develop and implement strategies to achieve above-market performance.
  • Provide courteous, efficient, and professional service to exceed guest expectations.
  • Manage group reservation blocks and the contracting process.
  • Manage reservation sales to ensure business practices align with management goals.
  • Manage allotments and third-party websites in accordance with yield strategies.
  • Manage the payment process for all reservations, ensuring accuracy.
  • Motivate and mentor the front office team in all things reservations.
Requirements:
  • Front Office/Reservations background and minimum 12 months of Reservations Management experience.
  • Extensive knowledge of Opera PMS and Microsoft Excel essential.
  • Proven yield management skills and experience with third-party websites and third-party website managers.
  • Experience handling high volumes of reservations with superb accuracy.
  • Proven success in customer experience.
  • Experience managing business relationships with travel agents, corporate, and leisure clients.
  • Ability to work in a strong team-focused environment.
  • Outstanding communication skills, both verbal and written.
What We Can Offer You
  • Monthly social events.
  • Accor discounts on accommodation worldwide.
  • Discounted meals and beverages.
  • Reward programs.
  • Flexible working hours.
  • Refer a friend incentives.
  • Subsidized onsite parking.
  • Discounted Air Train weekly pass.

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