Accommodation Booking Specialist

3 days ago

Brisbane, Queensland, Australia beBeeGuestService Full time $82,260 - $124,860

Job Description

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The Brisbane Airport Hotels Group encompasses a range of hotels and event spaces. With 532 guest rooms, restaurants, rooftop event space, executive lounge, IRD's and meeting spaces located at the Brisbane Airport precinct.

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Our group is seeking an Assistant Reservations Manager to oversee all accommodation bookings across our hotels. You will work closely with our Sales & Marketing and Front Office teams, implementing strategic plans and processes.

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Key Responsibilities Include:

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  • Oversee accuracy of room blocks, reservations, and group market codes.">
  • Identify guest reservation needs and determine appropriate room type, verify availability of room type and applicable rate.">
  • Ability to respond to any challenges in accommodating rooming requests, ensuring proper billing of accounts in line with accounting policies.">
  • Ability to assist reservation agents in troubleshooting, resolving issues and documenting guest concerns or escalate/refer to appropriate individual.">
  • Capable of explaining accommodation guarantees, special rate conditions and cancellation policies.">
  • Accommodate and document special requests.">
  • Answer questions about property facilities/services and room features.">
  • Follow sales techniques to maximize revenue.">
  • Mentor and coach the reservations team to ensure smooth operational efficiencies.">
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Requirements

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To be successful in this role, you must have:

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  • Reservations background.">
  • Extensive knowledge of Opera PMS and Microsoft Excel essential.">
  • Experience in handling a high volume of reservations with superb accuracy.">
  • Proven success in customer experience.">
  • Experience in managing business relationships with travel agents, corporate and leisure clients.">
  • The ability to work in a strong team-focused environment.">
  • Outstanding communication skills, both verbal and written.">
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What We Can Offer

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- Monthly social events.

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- Accor discounts on accommodation worldwide.

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- Discounted meals and beverages.

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- Reward programs.

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- Flexible working hours.

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- Refer a friend incentives.

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- Subsidized onsite parking.

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- Discounted Air Train weekly pass.

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