Medical Equipment Service Specialist

5 days ago


Sydney, New South Wales, Australia Philips Full time

Philips, a leading global healthcare company, is seeking a skilled Medical Equipment Service Specialist to join our NSW team.

About the Role

This critical customer-facing position involves maintaining and developing robust customer relationships, providing expert technical advice on maintenance, installation, and servicing of medical equipment in line with Philips' regulations and policies.

Key Responsibilities
  1. Providing best-in-class service including technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.
  2. Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships.
  3. Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
  4. Determining the most cost-effective repair/solution to minimize customer downtime.
  5. Working reasonable additional hours outside business hours as necessary to efficiently and effectively carry out the job role.
Your Background
  • Previous experience in customer-facing service engineering within the medical equipment or Biomedical industry, with experience working with CT and MRI would be advantageous.
  • Strong IT skills and ability to work in a fast-paced environment.
  • Degree-level education in Electronics, Electrical Engineering, or Biomedical Engineering.
  • A full AU driver's license and Police Check will form part of the recruitment process.
About Philips

We are a health technology company committed to improving lives through innovation. Our vision is to make the world healthier and more sustainable through imaging, information, and monitoring systems.

What We Offer
  • A competitive salary ($120,000 - $150,000 per annum based on location).
  • Tool of trade car allowance.
  • Ongoing Learning and Development opportunities.
  • Access to the Philips Employee Shop.
  • Flexibility in a career with a positive and supportive atmosphere.


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