Medical Equipment Service Specialist
5 days ago
Philips, a leading global healthcare company, is seeking a skilled Medical Equipment Service Specialist to join our NSW team.
About the RoleThis critical customer-facing position involves maintaining and developing robust customer relationships, providing expert technical advice on maintenance, installation, and servicing of medical equipment in line with Philips' regulations and policies.
Key Responsibilities- Providing best-in-class service including technical support, corrective & preventative maintenance, repairs, commissioning & installation of equipment and software & hardware upgrades.
- Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships.
- Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process.
- Determining the most cost-effective repair/solution to minimize customer downtime.
- Working reasonable additional hours outside business hours as necessary to efficiently and effectively carry out the job role.
- Previous experience in customer-facing service engineering within the medical equipment or Biomedical industry, with experience working with CT and MRI would be advantageous.
- Strong IT skills and ability to work in a fast-paced environment.
- Degree-level education in Electronics, Electrical Engineering, or Biomedical Engineering.
- A full AU driver's license and Police Check will form part of the recruitment process.
We are a health technology company committed to improving lives through innovation. Our vision is to make the world healthier and more sustainable through imaging, information, and monitoring systems.
What We Offer- A competitive salary ($120,000 - $150,000 per annum based on location).
- Tool of trade car allowance.
- Ongoing Learning and Development opportunities.
- Access to the Philips Employee Shop.
- Flexibility in a career with a positive and supportive atmosphere.
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