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Medical Equipment Specialist
1 month ago
About STERIS
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
We help our Customers create a healthier and safer world by providing innovative healthcare, life sciences and dental products and services. Our company is committed to making a difference in the lives of our customers and patients.
About the Role
This is a customer-facing role that requires a Medical Equipment Specialist to support our customers in Australia. The successful candidate will be responsible for performing equipment installations, preventive maintenance, validations and repair of equipment and products in the field.
The ideal candidate will have strong hands-on technical service experience with medical equipment and be able to troubleshoot, repair, modify, overhaul or refurbish standard and special purpose equipment and systems components.
Key Responsibilities
- Develop and implement technical service function for STERIS equipment.
- Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
- Interface with customers via customers visit / telephone / email to provide quality product support.
- Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
- Provide applications / user / technical training.
- File product complaints according to company procedures.
- Assist with spare parts inventory management for various products.
- Identify training needs and make recommendations.
- Maintain preventive maintenance and troubleshooting and document accordingly.
- Document and update internal procedures.
- Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
- Deliver a superior level of customer after sales support.
About You
You will be a highly skilled tradesperson or engineer with excellent communication and problem-solving skills. You will be based in Sydney or surroundings and be required to travel within Australia as assigned. A customer-oriented and focused individual with a strong work ethic and ability to work independently is essential.
Salary
The estimated salary for this role is $95,000 - $120,000 per annum, depending on experience.