Financial Markets Associate

3 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
Role Overview:

As a Financial Markets Associate at the Commonwealth Bank of Australia, you will play a crucial part in supporting our Business Banking clients' Foreign Exchange needs. Your primary responsibility will be to deliver exceptional service and support to our customers, ensuring they receive seamless and timely access to our FX services. Your expertise and knowledge will help build strong relationships with our sales teams, stakeholders, and clients, driving business growth and customer satisfaction.

Key Responsibilities:
• Develop and maintain strong relationships with sales teams and stakeholders to enhance customer experiences and drive business growth.
• Educate and assist internal and external clients on FX and FX-linked products, ensuring they receive the best possible service and support.
• Work closely with Bankers, Global Markets Specialists, and Account Managers to facilitate seamless customer onboarding and activation for FX services.
• Triage internal FX leads, conducting needs assessments to confirm pricing and service channels, ensuring a smooth customer experience.
• Drive retention, adoption, and active usage of FX and Payments services, focusing on digital channels to enhance customer engagement and satisfaction.

Requirements:
• Proven success in sales and client relationship management, with a strong background in financial services or relevant corporate experience.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders and clients.
• Strong business acumen, with a deep understanding of financial markets products and services, and the ability to drive business growth and customer satisfaction.
• Tertiary qualification and AFMA accreditation are desirable.

About Us:
The Commonwealth Bank of Australia is committed to creating a workplace that is inclusive, respectful, and supportive of our people. We offer a competitive salary, annual performance incentives, and a flexible working environment. If you are a motivated and performance-driven individual with a passion for financial markets, we encourage you to apply for this exciting opportunity.

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