Front Desk Support Officer

2 weeks ago


Melbourne, Victoria, Australia beBeeSupport Full time $62,080 - $65,120

We are seeking a highly motivated and organised individual to join our team as a Front Desk Officer. This role will be responsible for providing excellent customer service, managing front desk operations, and assisting with student support at one of our campuses.

Responsibilities:

- Greet and assist students and visitors in a friendly and professional manner
- Assist students with inquiries and provide general information about programs and services
- Maintain accurate student records and assist with enrollments and withdrawals
- Schedule appointments and coordinate with other departments as needed
- Provide administrative support to other team members
- Perform a range of administrative support tasks including desktop-based programmes, i.e. word processing, spreadsheets and Student Management system, and maintain the integrity of the filing system.

Requirements:

- Demonstrated experience in customer service, focusing on support and service
- Experience in a registered RTO ( Preferred )
- Friendly and welcoming personality with excellent presentation
- Strong interpersonal communication skills with the ability to communicate effectively with empathy with individuals and groups from a range of cultural and linguistic backgrounds
- A positive attitude, willingness to be adaptable to a rapidly changing environment, willingness to learn and being a strong collaborator.
- Ability to work independently and as part of a team
- Full working rights in Australia
- Knowledge of Student Management System and Learning Management System ( Preferred )

Benefits:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift

Working Hours:

- 20 - 38 hours per week


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