Transforming Patient Care

7 days ago


Sydney, New South Wales, Australia beBeeCustomerService Full time $100,000 - $120,000

Job Title:

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Customer Service Team Leader

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The Customer Service Team Leader plays a pivotal role in delivering high-quality, compassionate service to patients and caregivers across national healthcare accounts. They oversee the delivery of accurate order processing and timely deliveries, proactively managing communication to minimize service disruptions and patient impact.

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Responsibilities include managing complex or escalated service issues, complaints, and claims with urgency and care; ensuring appropriate escalation pathways are followed when required. The team member will also build and maintain in-depth knowledge of nutrition products, empowering the team to confidently assist with enquiries and product recommendations.

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Key skills and qualifications include strong communication and interpersonal skills, proficiency in ERP and CRM systems, experience with JDA, SAP, or Salesforce, and high-level computer literacy. Proven leadership in customer service within healthcare or logistics is essential, as well as detail-oriented skills for accurate order processing and documentation.

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At our organization, we strive to deliver exceptional service and support to our customers. We offer a collaborative and inclusive work environment, with opportunities for continuous learning and growth. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, apply now

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