
Premium Guest Experience Manager
2 weeks ago
**Club Ambassador Role**
The Club Concierge plays a vital role in delivering exceptional service to our guests. This involves monitoring seating availability, maintaining the cleanliness and condition of the bar and surrounding area, preparing and serving beverages, and anticipating and communicating replenishment needs.
Responsibilities and Duties
- Monitor club lounge for seating availability, service, safety, and wellbeing of guests
- Maintain cleanliness and condition of bar, bar unit, tables, and other tools
- Prepare and serve hot, cold, and/or alcoholic beverages
- Stock ice, glassware, and supplies
- Anticipate and communicate replenishment needs promptly
- Wash dishes and serving utensils as needed
- Complete opening and closing duties
- Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required
- Secure liquors, beers, wines, coolers, cabinets, and storage areas
- Document pertinent information in department logbook
- Forecast additional meal requirements and communicate special requests to the kitchen
Requirements and Qualifications
- Responsible Service of Alcohol certification
- I'm Alert Food Safety Certification
- Comprehensive knowledge of local area
- Passion for customer service
- Unrestricted working rights for Australia
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