Exceptional Customer Support Services Manager

1 week ago

Perth, Western Australia beBeeLeadership Full time $120,000 - $150,000

Job Title:

">Technical Support Operations Lead

This is an exciting opportunity to oversee a team of professionals responsible for delivering exceptional customer support services.

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Key Responsibilities:

  • Team Management: Lead a team of engineers responsible for providing technical support to customers worldwide.
  • Operational Control: Manage shift scheduling, ensure timely responses to customer inquiries, and maintain high levels of customer satisfaction.
  • Accountability: Act as the primary point of contact for customer escalations, ensuring prompt resolution and excellent communication.
  • Team Development: Foster a culture of continuous learning and growth, providing opportunities for professional development and skill enhancement.
  • Process Improvement: Collaborate with the leadership team to drive process improvements, enhance service delivery, and increase efficiency.

Requirements:

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Leadership Experience: Proven track record of leading high-performing teams in a fast-paced environment.

Tech Savvy: Extensive experience with Linux at a technical level, preferably with knowledge of open-source technologies.Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.Cultural Fit: Aligns with our company values of innovation, collaboration, and excellence.

What We Offer:

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Distributed Work Environment: Enjoy the flexibility of working from home, with regular team sprints and virtual meetups.

Personal Learning Budget: Receive USD 2000 per year to pursue your professional development goals.Recognition Rewards: Celebrate your achievements and contributions through our recognition program.

About Us:

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We're a pioneering tech firm at the forefront of the global move to open source. We publish Ubuntu, one of the most important open source projects, and the platform for AI, IoT, and cloud computing. We value diversity, equality, and inclusion, and strive to create a workplace where everyone feels welcome and valued.

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