Exceptional Customer Service Specialist

1 week ago

Perth, Western Australia beBeeCustomer Full time $46,990 - $50,550
Customer Experience Representative

Help us deliver exceptional customer experiences by providing personalized support and building long-term relationships with our customers.

As a Customer Experience Representative, you will play a crucial role in creating memorable experiences for every customer interaction. You will be responsible for delivering exceptional customer service, managing transactions accurately, and promoting products and services to meet customer needs.

Key Responsibilities:

  • Deliver exceptional customer service and sales transactions with professionalism and efficiency.
  • Manage high-value transactions accurately, including cash handling and processing.
  • Process identity services transactions, such as passport interviews.
  • Promote products and services through up-selling and cross-selling.
  • Assist customers with mail lodgements and associated costs.
  • Build rewarding relationships with customers by understanding their needs.
  • Support administrative tasks like stocktaking and record maintenance.

Requirements:

  • Experience in customer service and/or cash handling.
  • Physical ability to lift up to 16kgs of mail regularly and stand for your shift.

Benefits:

We invest in your long-term growth, encouraging development through our values of trust, inclusivity, empowerment, and safety. You will be part of a culture where everyone feels valued, respected, and empowered to bring their authentic self to work every day.

Working Together:

We acknowledge the Traditional Custodians of the land on which we operate, live, and gather as employees.

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