Remote Field Service Technician
2 weeks ago
Job Title: Field Service Engineer, Diagnostics VIC
Job DescriptionWe are seeking an experienced Field Service Engineer to join our team in Melbourne, Victoria. The successful candidate will be responsible for delivering high-quality services to customers across the region.
The ideal candidate will have a strong background in electronics or engineering and a minimum of five years' experience in diagnostic instrumentation service. They will also possess excellent communication and interpersonal skills, with the ability to travel frequently.
The role involves performing instrument installations, commissioning, and customer training on instrument maintenance. Additionally, the engineer will plan regular customer visits to deliver preventative maintenance on BD instruments and perform remedial maintenance on a nominated range of equipment.
Responsibilities- Effect instrument installations, commissioning and customer training on instrument maintenance.
- Plan regular customer visits to deliver preventative maintenance on BD instruments.
- Perform remedial maintenance on a nominated range of equipment in a professional and customer-oriented manner.
- Maintain accurate service records through diligent and timely use of service reports and the customer database.
- Communicate with Account Managers, Technical Product Specialists and Sales Managers on potential sales opportunities.
- Effect tight control of the service parts movements and usage allocated to your responsibility.
- Assess and report on product performance, faults etc and make recommendations for improvement.
- Maintain a high level of product knowledge for all instruments. Participate and keep current with training on new instrument models.
- Provide customers with quotations for instrument repairs.
- Discuss service requirements with customers and look for opportunities to sell service contracts.
- Certificate, Diploma or Degree qualifications in electronics, engineering or similar discipline mandatory. Bachelor of Engineering (Mechatronics) is highly regarded.
- A minimum of five years' experience in Diagnostic instrumentation service required. Experience in laboratory automation a definite advantage.
- Good communication and interpersonal skills required and able to accommodate the requirement of frequent domestic and international travel.
- Component knowledge level of computer hardware and software familiarity and data management ability required.
- IT infrastructure, computer networking ability with proven experience mandatory
- Ability to perform Applications & Operating Systems configurations, updates and upgrades.
This role offers a unique opportunity to work with a leading medical technology company and contribute to the delivery of high-quality services to customers. The successful candidate will have access to ongoing training and development opportunities and will be part of a dynamic and supportive team.
Becoming a Field Service Engineer at our company means you'll have the chance to advance your career in a challenging and rewarding environment. You'll be working alongside a talented team of professionals who share your passion for delivering exceptional results.
Other InformationBecoming a Field Service Engineer with us requires flexibility and adaptability, as you'll need to travel regularly and work in different environments. However, this role also offers the opportunity to develop your skills and expertise in a fast-paced and ever-changing industry.
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