Warmth Expertise

2 weeks ago

Melbourne, Victoria, Australia beBeeHospitality Full time $45,000 - $65,000
Guest Service Agent

We're seeking a Guest Service Agent to join our Front Office team. If you love hospitality and genuinely enjoy helping others, this is your chance to be part of a small, supportive team that prides itself on authentic guest experiences.


Key Responsibilities:
  • Assist with check-in and check-out processes ensuring a smooth guest experience
  • Respond to guest queries with warmth and professionalism
  • Provide local knowledge and information on hotel services and amenities
  • Maintain accurate guest records and ensure all bookings are correctly recorded
  • Answer emails and phone calls promptly and courteously
  • Support breakfast service and hosted hour
  • Support the team with day-to-day administrative and front desk tasks
  • Collaborate with housekeeping and other departments to ensure service excellence
  • Help resolve guest concerns quickly and effectively
  • Contribute to a positive team environment that delivers memorable experiences

Requirements:
  • A natural people person with a warm professional communication style
  • Strong attention to detail and ability to juggle multiple tasks
  • Experience in a similar role is ideal but a great attitude is more important
  • Comfortable with technology experience using hotel systems is a plus
  • RSA preferred barista or bar experience welcomed

What's In It For You?
  • Work with a wonderful like-minded team
  • Be part of a highly regarded boutique hotel group with a growing national footprint
  • Work at our vibrant Melbourne CBD property easily accessible by public transport
  • Access exclusive benefits program with staff discounts wellbeing perks and paid day off on birthday

About Us

Located in the heart of Melbourne's cultural precinct we offer authentic hospitality with heart. We value fun care performance and growth – and we love developing and promoting talent from within.


Our Values

Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

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