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Business Process Optimization Expert

2 weeks ago


Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $124,000
Operations Role

Lumi is a leading Fintech lender that fuels growth by making finance more accessible.

We deliver fast and flexible funding designed to meet the unique needs of businesses.

The Operations Specialist Role

We're looking for an Operations Specialist to help us scale smoothly and improve our business processes, bring in automation, and boost efficiency.

  • Execution of strategic improvements across the customer journey, including system enhancements, project management, staff training, and performance monitoring
  • Drive technology/automation adoption based on operational pain points and opportunities
  • Operational system support and maintenance
  • Use data analytics to measure the impact of implemented changes
  • End-to-End process mapping and maintenance
Key Requirements
  • Experience in customer service automation/AI, CRM optimisation, and process mapping
  • Strong experience across automation, CRM, telephony, and reporting tools
  • Experience in process improvement and risk mitigation
  • Proven history of successful collaboration and stakeholder management to deliver change
Benefits
  • Competitive pay and referral incentives
  • Advancement opportunities, education sponsorship, and hackathons
  • A supportive work environment with a focus on wellbeing and work-life balance