Business Process Optimizer

5 days ago

Sydney, New South Wales, Australia beBeeCustomerRelationshipManagement Full time $90,000 - $123,000
Job Title:

CRM Business Analyst

Overview:

We are seeking a skilled professional to optimize our customer relationship management system and processes as a CRM Business Analyst. As a key team member, you will play a vital role in analyzing current systems, identifying areas for improvement, and developing comprehensive documentation.

Key Responsibilities:

  • Gather and document business requirements related to CRM processes and functionalities.
  • Conduct detailed analysis of the current CRM system and processes to identify opportunities for optimization.
  • Perform data analysis to identify trends, patterns, and insights that inform CRM strategies and decision-making.
  • Develop and maintain business process flows, use cases, and functional specifications.
  • Collaborate with IT teams to translate business requirements into technical specifications and ensure successful system implementation.
  • Provide end-user training and support during CRM system implementations and enhancements.
  • Stay up-to-date with industry trends and best practices in CRM to recommend innovative solutions.

Requirements:

  • Bachelor's degree in Computer Science or a related field.
  • Proven experience as a Business Analyst with a focus on CRM systems and processes.
  • Strong analytical and problem-solving skills with the ability to gather and interpret complex data sets.
  • Proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics) and related tools.
  • Excellent documentation and communication skills with the ability to effectively present complex concepts to both technical and non-technical stakeholders.
  • Knowledge of CRM best practices and industry trends.
  • Strong project management skills with the ability to handle multiple tasks and deadlines.
  • Collaborative mindset with the ability to work effectively in cross-functional teams.
  • Attention to detail and a commitment to delivering high-quality work.

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